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Return Policy
90 Days easy Return/Exchange
We have high quality control standard to make sure all the products we ship in perfect conditions, if you are not 100% satisfied with the items you received, we gladly accept the return&exchange within 90 days of receipt, please make sure items in new condition. Note that overdue requests may not be accepted.
Am I allowed to return or exchange the order?
You can return or exchange within 90 days of receipt for most items in new condition within 90 days of delivery
Our return policy is backed by a 100% money back guarantee.
Return address:
6/F,Manulife Place,348 Kwun Tong Road,Kowloon,Hong Kong.
If you have any questions about the return please contact our Customer Support. Email: customer@shopmonsterus.com
All products must be returned in original condition and contain all packaging and tags. Any Product that does not meet our return policy will be shipped back at the customer’s expense.
We offer a fair and responsible return/exchange policy.
1. Wrong size, defective, missing items, or items significantly different from our store description.
Customer should contact us within 7 days of delivery of items and email us photos to support claims for replacement or refund.
2. Order Cancellation/Change Order
Please check your order for carefully before submitting. In the event that a mistake has been made on order that has already been processed, please email us within 24 hours after submitting.
If the order has already shipped, shopmonsterus.comwill not be responsible for any additional cost to correct the order.
3. Incorrect Delivery
Address: Shopmonsterus.com ships all orders to the address provided by the customer. Customers are responsible for submitting all required address information. In the event that shipping information was incorrect or incomplete during the checkout process, shopmonsterus.com will not be responsible for any additional charges to reship or retrieve a package.
Return Shipping
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. If an item you received is defective, we will certainly replace the item with a new one, and issue a return label for the product, use every good measure to ensure that the replacement order is processed quickly.
Replacement
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product, upon completion of our return process.
Please Note: Any returns that violate this return policy will not be accepted and will be sent back at customer’s expense. A restocking fee of up to 50% will be charge if item(s) is/are returned without original packaging and/or original condition.